Returns
We accept claims and returns within 30 days after you receive your order. Items must be in original/new condition as received, unused, and in their original packaging.

To start a return, contact us at info@cosmeticholic.com for a Return Authorization (RA) number. Items sent back without an RA number will NOT be accepted, and no returns, refunds or store credits will be issued without one.

Return shipping and fees
The customer is responsible for shipping costs both ways, and all shipping and handling fees are non-refundable. If the return is a result of our error or a defective item, we will cover the return shipping cost. A restocking fee of up to 30% of the merchandise value may be charged on non-defective returns.

Damaged or defective items
Please inspect your order as soon as it arrives.
For damaged products, email two pictures to info@cosmeticholic.com: one close-up of the damaged part showing the style number, and one picture of the whole item. Once we receive the pictures, we will issue a refund or store credit.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued to your original payment method or as store credit. Please note it can take some time for your bank or credit card company to process and post the refund.