Shipping and Returns
State sales tax is added to California resident orders.
Please submit your California Resale Certificate Form to be Tax Exempt and email us with a copy of your seller's permit.
Shipping Cut-Off Time
When orders are placed before 9:00 A.M. PST, will be shipped out on the same day and order after will be shipped out following business days. Orders will not be processed on the weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
When you place an order, shipping rates will be estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. For any reason we might upgrade the method of shipping without prior consent if the order qualifies for a faster method of shipping. For example shipping via FedEx Ground to NY from CA will take 4~5 business days but if your order qualifies for the upgraded shipping to USPS Priority Mail to be delivered within 2-3 business days we will upgrade you without prior notice. We take this action so the products can be delivered to our customers within the shortest period of time after the order is placed.
Custom (International Customers)
Import duties, taxes, and charges are not included in the item price or shipping charges. Buyer's responsibility for these charges. These charges are normally collected by shipping company or when you pick up the item. ***We DO NOT take responsibility of lost package or late delivery by carrier.
***Please make sure to provide the correct shipping address when placing your order.
You may request a change to your order as long as your order is still in process. Please call or e-mail during business hour to change your order. Once your order has been shipped, you cannot change your order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.
Most items are returnable but item Has to be in Original/New condition as received.
We will cover the cost of the return shipping costs if the return is a result of our error or a defective item.
All claims, including non-defective item returns, must be made within three (3) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns.
If the product needs to be returned by any chance, you Must return items within 5 days from receipt of goods for a refund or store credit.
Customer is responsible for shipping both ways under all circumstances. All shipping and handling fees are NON-REFUNDABLE.
Damaged or Defective Item
Due to the quantity of items purchased there may be a 1-2% defective item rate. We cannot accept returns for the items falling into the 1-2% defective rate category.
For the Damaged Product, please take TWO pictures of the damaged products and send it to us via e-mail (firstname.lastname@example.org). One picture must be a detailed picture of the damaged part along with the style number. The other picture must be a whole shot of item. Upon receiving the picture of the damaged goods, we will issue a refund or STORE CREDIT.